Shipping & Payment
To order or with questions call toll free: 1-800-920-1696
Having trouble getting your card to work?
There are several reasons why you may be having trouble registering your credit card with our payment process:
- Different Addresses - You may be unable to register your credit card if the address at which you receive your monthly billing statement does not exactly match the address which you entered when trying to register that card. Check your credit card statement for an exact match, and then try registering your credit card again.
- Card Verification Number incorrect - You may be unable to register your credit card if you did not correctly enter the card verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number. If a card verification number is not available, please try using a different card. Note: International account holders will not need to add a card verification number.
If you still have trouble:
- Try another card - You may not be able to use the card you tried to add in the system. You may want to try to register a different card.
- Try again later - You may be able to successfully add your credit card if you try again at a later time.
- Try an alternate funding source - You can always make a payment using a check or money order.
Shipping Guarantee Information
Unlike other online merchants, we guarantee you will receive your order. If for any reason, you do not receive your order, we will send again. Whether it is lost in the mail, held up at customs, or delivered to the wrong house, we will send again if you do not receive your package.
- All of our packages are sent in unmarked boxes, by either Xpress Post or USPS.
- Delivery depends on shipping method chosen.
- All APO, FPO and PO Box addresses may be shipped using an alternative shipping method. Please Note: This includes only small orders, under 100 grams.
- All Overseas orders subject to approval.
Guaranteed shipping offer is only valid to addresses in the US and Canada and if sending to the billing address of the cardholder purchasing the product. Telephone number and Signature for package is required.
We normally process orders within 24 hours. If you place your order by 12:00pm PST, we will get your order out the same day.
100% Money back Guarantee
If you are not 100% percent satisfied with your purchase for any reason, you may return you order for 100% refund. Refund will be offered for reasons including defective products, wrong quantity, wrong item shipped and/or freight damage.
- All refunds will only be issued to the card used to purchase or to the address and name from which a money order was sent.
- Amount returned is minus original shipping charges.
- At least 95% of order must be returned to us within 7 days of receipt of product.
- All returns require an authorization number on the package or they will not be accepted by our warehouse. Please call our customer service department to obtain an authorization number.
You can track your order online at USPS.com or by calling USPS 1-800 number.
COD's (Cash on Delivery)
We apologize for any inconveneince, however due to excessive fraudulent transactions, we can no longer offer COD's.